Thirty (30) Day Refund
Within thirty (30) days of your Stone Oak Jewelers diamond purchase, you may return it for any reason with proof of purchase and receive a full refund. We reserve the right to exclude special order items and custom work. Gift and No Receipt items can be exchanged or converted to a gift certificate credit.
Stone Oak Jewelers offers only quality diamonds purchased directly from the major cutting centers of the world. Selling for less begins with buying for less. Every diamond is hand selected for quality. If, at any time within thirty (30) days following the purchase of your Stone Oak Jewlers diamond, you are not completely satisfied that your diamond is the finest available at the price paid, simply return it with proof of purchase for a full refund.
“Great virtues may draw attention from defects, they cannot sanctify them. A pebble surrounded by diamonds remains a common stone, and a diamond surrounded by pebbles is still a gem.”
– ROBERT G. INGERSOLL
American Gem Society Membership
Stone Oak Jewelers is an American Gem Society member. Membership in this exclusive organization is limited to independent fine jewelers who subscribe to the society’s strict guidelines regarding truth in advertising, disclosure of gemstone enhancement, accuracy of gold karatage, and accuracy in diamond grading. Registered Jeweler, Certified Gemologist and Certified Gemologist Appraiser are titles awarded to those few who successfully pass rigorous courses and testing in gemology. These titleholders are required to pass yearly re-examinations to insure these skills and knowledge are kept up to date.
Strict Diamond Grading
Stone Oak Jewelers guarantees your diamond to be accurately described as graded by our Registered Jewelers and Certified Gemologists. Diamonds are purchased and graded loose to insure accuracy of color, cut, clarity and carat weight. Diamonds are inspected using a binocular microscope set at ten times magnification to determine the clarity grade and to check the quality of cutting. They are compared to Master Diamonds of known color under special lighting to determine the color. They are weighed on an electronic scale to determine the carat weight.
Diamond inspections are recommended every six months by our jeweler located on our premises. We will inspect your diamond jewelry to help prevent possible loss of your diamond due to damaged prongs or mountings. Any problems with prongs or mounting can be repaired by the Stone Oak Jeweler.
Lifetime Cleaning and Inspection
Your Stone Oak Jewelers diamond can be brought in any time for complimentary cleaning and official inspection.
Special orders are not returnable. A special order constitutes any jewelry or watch ordered, custom made, or altered at the customer’s request.